Return Policy

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Custom Furniture Policy

Because all furniture pieces from Srexalonchakur are custom-made to your specifications, we have a specific return policy that reflects the unique nature of our products.

Order Cancellation

Before Production Begins

If you need to cancel your order before production begins, you may do so with the following conditions:

Cancellation must be requested in writing via email
Design fees and deposits may be non-refundable as specified in your order agreement
Any materials already ordered may be subject to restocking fees

After Production Begins

Once production has begun on your custom furniture piece, cancellation may not be possible. In exceptional circumstances, we will work with you to find a solution, which may include:

Modifying the design to better meet your needs
Applying your deposit toward a different project
Partial refund based on work completed and materials used

Returns and Exchanges

Due to the custom nature of our furniture, we generally do not accept returns or exchanges. However, we are committed to your satisfaction and will work with you to resolve any issues.

Defective or Damaged Items

If your custom furniture arrives damaged or has manufacturing defects, please contact us immediately:

Report the issue within 48 hours of delivery
Provide photographs of the damage or defect
We will arrange for inspection and repair or replacement
All repair or replacement costs will be covered by us

Quality Guarantee

We stand behind the quality of our craftsmanship. If you discover a quality issue after delivery, we will:

Inspect the piece to assess the issue
Repair any defects in materials or workmanship at no cost to you
Work with you to ensure your complete satisfaction

Warranty

All custom furniture from Srexalonchakur comes with a warranty covering:

Structural defects for the lifetime of the piece
Manufacturing defects for one year from delivery
Normal wear and tear is not covered
Damage from misuse or accidents is not covered

Refund Policy

Circumstance	Refund Eligibility	Processing Time
Order cancelled before production	Partial refund (deposit may be non-refundable)
Order cancelled after production starts	Case-by-case basis
Defective or damaged item	Repair or replacement (full refund if not possible)
Quality issue discovered after delivery	Repair at no cost (refund if repair not possible)

Return Process

If a return is approved, the following process applies:

Contact us to initiate the return process
We will provide return instructions and authorization
You are responsible for return shipping costs unless the item is defective
Item must be returned in original condition
Refund will be processed within 14 business days of receiving the returned item

Contact Us

If you have questions about returns, cancellations, or need to report an issue, please contact us:

Srexalonchakur
8050 NW 64th St #4
Miami, FL 33166, United States
Phone: +17864449434
Email: info@srexalonchakur.world

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